ProSphere Wins VA T4 Task Order for MAC Support.
Pro-Sphere Tek, Inc. (ProSphere) won the Department of Veterans Affairs (VA) Transformation Twenty-One Total Technology (T4) task order for MAC Contract Support.
VA has a growing number of Apple MAC platforms deployed to support various functions. As the operations and support for the Apple MAC environment evolves, additional expertise is needed to ensure compatibility of this environment with other IT supported environments at VA and to optimize the rich feature set and functionality of the MAC platform.
Pro-Sphere will provide resources necessary to provide Tier 4 support, and enterprise baselines and configurations, for MAC devices across the VA enterprise. The support shall include day to day Tier 4 senior level technical support for the organization, developing integration solutions for MAC devices into VA’s existing architecture, integration of selected solutions into VA’s enterprise, developing procedures for the field to use, training the field on using solutions, and providing expertise on all MAC systems.