Information Technology Service Management

ProSphere Follows industry best practices such as ITIL and ISO 20000 to provide forward-looking, synergized technical approaches that improve elasticity, capacity, and capability through cost reduction and enhanced cyber security. We provide the framework to structure IT-related activities, including models for IT planning, support, delivery, security and infrastructure, to galvanize the interactions of IT technical personnel with customers and clients.

What We Do:

Across the disciplines of IT service support and delivery, we offer proven insight and strategy pertinent to change and configuration management, availability and capacity optimization, and the development of a rigorous implementation framework. We automate and optimize system administration activities to drive cost savings and performance improvements. ProSphere expands management insight into IT investments and programs by visualizing trends and anomalies in operational data.

Success Story:

For a federal government finance shared service center, we empower service desk, ITSM and IT operations teams with the right insights they need to become strategic enablers of more effective financial management.