Service Desk & Desktop Support

ProSphere's key tactic is developing a single point-of-contact infrastructure to invigorate end-user experience. We help organizations create flexible, efficient, and highly responsive end-user support environments that allow enterprises to take full advantage of new consumer devices, applications, mobility, work styles, and schedules.

What We Do:

We implement elastic, ITIL-based service desks to provide targeted deskside, telephonic and over-the-wire resolution to agency executives, managers, and staff. Our ongoing knowledge management through end-user engagement allows us to identify, prioritize, and plan innovation projects that respond to disruptive trends in the marketplace, technology evolution, and end-user demand trends.

We look at how the broader business context and corporate needs are impacted by this end-user interaction, and then build a fully-integrated service desk environment that not only disseminates pertinent information, but also helps support the overall company agenda.

Success Story:

For the Department of Energy, ProSphere provides omni-channel T2 support for enterprise messaging, end-user work stations, and critical infrastructure. We provide a single point-of-contact and accountability for branch, remote, and home offices leveraging ITIL-based service delivery platform to supply end users with consistent IT support services – no matter where they are located.